Shipping policy

Last updated: September 26, 2026

Where we ship

Zorae currently ships Smart Cupper orders to eligible United States addresses. Available methods and final charges are shown at checkout.

Shipping rates

Standard shipping: $8 for orders below $70.
Free Standard shipping: orders of $70 or more.
Express shipping: $15 when available.

The current $89.99 Pair and $119.99 Trio qualify for free Standard shipping. A $59.99 Single does not qualify unless another promotion applies. Promotions or checkout rules may change the final charge; the amount shown before payment controls.

Processing and delivery estimate

Our current estimate for U.S. delivery is 8–15 business days after order confirmation. This estimate includes order processing and carrier transit and is not a guaranteed arrival date. Weekends, holidays, address issues, carrier disruptions, severe weather, and unusually high order volume can extend delivery.

Express shipping selects the faster available carrier service but does not eliminate order processing time. When a separate delivery estimate is displayed at checkout, review it before completing payment.

Third-party fulfillment

Zorae uses third-party fulfillment and shipping partners. Products may ship from a facility different from Zorae's business address and may arrive in separate packages.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking can take time to update after a label is created.

Delays

If we learn that an order cannot ship within the promised or legally applicable timeframe, we will contact you with a revised estimate and the option to accept the delay or cancel the unshipped order for a full refund.

Address issues, loss, and marked-delivered packages

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs correction; changes cannot be guaranteed after fulfillment begins. If tracking is stalled, shows delivery without receipt, or a package appears lost, contact the carrier and Zorae promptly so we can review the shipment and available resolution.